FAQ's | inMotion

FAQs

General inMotion Questions
Platform & Security Questions
Workflow & Process Questions
Pricing & Support Questions

General Questions About inMotion

What is inMotion?
inMotion is an online approval management solution for creative services companies and departments that is specifically focused on interactive content. The inMotion web-based solution enables creative service professionals to send rich, interactive creative projects for approval, manage the entire process, collaborate with reviewers and track all user activity - bringing control to the process. Their reviewers finally get to see projects as they were intended to look and play plus, they gain the ability to mark-up and add comments directly to their content, easily submit an approval status, and deliver approval back to the designer...all within minutes.

How will inMotion help my business?
Prior to inMotion, there were no tools for effectively getting interactive content reviewed and approved. inMotion has changed all that, offering significant cost and time savings and bringing control to an otherwise chaotic process - allowing companies to be more profitable by completing more projects faster. In addition to streamlining your internal workflow, inMotion delivers a leading-edge, innovative way for you to present creative to your clients.

Why is inMotion better than competitor offerings? Why better than traditional collaboration / approval gathering methods?
Traditional collaboration and approval methods are outdated, not on scale with the high-level work you are producing, and can be quite costly. FTP transfer is cumbersome, distributing stills of motion projects via interoffice mail just doesn't make sense, and emailing attachments can prove quite frustrating. Then, once the file is received, there is the issue of how to easily and accurately communicate change requests to full-motion video, animation or website project - there is just no easy way - until now.

Unlike other online collaboration offerings:

inMotion is a complete collaboration and approval solution that allows you to post content for your clients approval, manage and track the process, and know exactly where your content is every step of the way
inMotion supports more content types than any other solution
You can get started and post content for approval in just minutes

Who uses inMotion?
inMotion was designed for creative professionals such as designers, traffic managers and developers that work with rich, interactive media and print. Here is a list of some who are using the inMotion solution:

Interactive Design and Ad Agencies
Online Publishers
Online Marketers
Graphic Designers
Corporate Marketing and Communications departments
Others in the Visual and Communications Arts

Creative services professionals looking to have an edge over their competitors', enhance their client relationships, save time and money, and gain control over the approval process turn to inMotion.

Do Creative Pros and their Reviewers see the same Workspace?
No, that's one of the great things about inMotion - it goes beyond being a one-sided collaboration tool. Instead, we've built a two-sided application that gives you control with your own Admin Workspace and we've provided your reviewers with an easy-to-use, intuitive Reviewer Interface. We've streamlined how information is displayed so that it is relevant to both you and your reviewers.

The Admin Workspace clearly displays your projects and their status, at-a-glance. It provides you with the ability to search, sort, print reports...everything you need to keep control over where your projects are in the process and who has them.

The Reviewer Interface allows reviewers to easily markup, comment on and submit approvals. It features intuitive markup tools that allow reviewers to markup full-motion content right in their web browser.

Platform & Security Questions

Why is inMotion deployed as a Software-as-a-Service (SaaS)?
inMotion's Software-as-a-Service platform allows you the greatest flexibility and scalability along with the ability to be up and running in minutes - without the need to ask for help from your IT guys or having to install or run new hardware or software.

No hardware or software to install, download, configure, or manage - requires no IT involvement
Fast implementation
No risk, commitment or hassles involved in running an installed solution
Plays well (easily integrates) with other workflow management apps
Unlimited Users
24 Hour Maintenance

Is it easy to get started?
Yes. As a web-based, software-as-a-service you will be up and running in minutes. No training is needed and there will be no burden on your IT department. All you and your clients need is a Mac or PC with Internet access and a recent web browser. There is no need to download or install anything new to use inMotion. It's easy, even for the most novice Internet user.

Are my files secure?
File security practices are in place to assure only authorized access is granted to all files on the system. Each file posted is login-protected. Clients can only see projects for which they have been provided the login information.

Data transfers in a secure certificate, encrypted environment.

By using inMotion, you are securing your proprietary information by streaming content to your clients. You'll no longer have to send out your proprietary files that can be accessed by anyone.

What are the system requirements?
All you and your clients need is a Mac or PC with Internet access and a recent web browser. Your experience will be enhanced by using a current browser version. inMotion will work with Firefox, I.E., Safari, Netscape, and AOL.

What types of files can I upload?

Video (FLV, WMV, AVI, MPEG)
Flash (SWF)
Images (JPG, JPEG, GIF, PNG, TIFF)
Adobe Acrobat (PDF)
Microsoft Word™ (DOC and DOCX) documents
Microsoft PowerPoint™ (PPT and PPTX) presentations
Zip files containing images and documents

Workflow / Process Questions

Will it work with my existing job tracking, traffic and billing systems?
Yes. Build on the benefits of your existing systems by applying the same tracking numbers they generate to the content you upload to inMotion. Your workflow will be smoother, and you'll be able to track jobs from start to finish.

Our internal process requires that we release projects to a set of multiple approvers - will we need to send the job to each, individually?
If you frequently release content to the set of multiple reviewers, our review teams feature will allow you to do just that, with only one send. In addition, you can even create sequential review teams that allow you to specify the order in which the reviewers receive and review the content.

Is there a way to integrate inMotion with our internal job order, numbering or identification systems?
Yes. The Project ID field allows you to input internal job order numbers or customer numbers so that you may keep track of projects in the workspace and are able to associate them to your existing numbering systems. For your convenience, you may even search and sort projects in your Admin Workspace by the Project ID.

Our legal department requires that we provide a disclaimer on the content we send for review. Can we do this in conjunction with inMotion?
Yes. When you send content to a client for review, they are alerted via an email notification message. This message includes a customizable disclaimer. As well, the disclaimer appears and the client is required to accept it at the point when they sign-off and submit their approval. The "My Account" area in the workspace allows you to customize your disclaimer messaging in accordance with business and legal needs.

Questions About Pricing & Support

Does my plan include unlimited users?
Yes. All plans include an unlimited number of users both on your end (Admin) as well as reviewers. Have as many users as you like without worrying about incurring additional charges.

Is customer support included?
Yes. Our online troubleshooter is available 24/7 to assist you and your clients. In addition we offer a Customer Service hotline - reach it toll-free at 866-238-4071.